bazi.ltd Refund Policy

1. Scope

This policy applies to digital products ordered and paid for on bazi.ltd. Payments are processed by third-party payment providers, and approved refunds are returned through the original payment channel. Free credits earned through check-in or invitations are not paid products; their rules are set out in the Terms of Service.

2. Digital content and delivery

Destiny Books, Annual Books, Chinese Name Reports and similar products are digital content generated for your order and delivered online. After payment is confirmed, the order enters the generation queue. When generation is complete, you can view it in the relevant profile on the site and revisit it during the validity period stated on the product page. Queues or third-party outages may delay delivery; we will restore service as soon as reasonably possible and notify you where appropriate.

3. When you can request a refund

You may request a refund or redelivery if:

(a) the same order was charged more than once;

(b) payment was taken but the order did not activate or the entitlement was not issued;

(c) generation repeatedly failed for reasons attributable to the platform and could not be restored within a reasonable period;

(d) the delivered content materially differs from the express description on the product page; or

(e) applicable law gives you another refund or withdrawal right.

We will not refuse rights you have under applicable law merely because the product is digital.

4. When refunds are usually unavailable

To the extent permitted by applicable law, refunds are usually unavailable if:

(a) the content has already been generated and delivered and the request is based only on personal preference, different expectations or a change of mind;

(b) the result does not match because you supplied incorrect birth date, time, place, gender or other details, and delivery followed the page instructions;

(c) credits have been used or consumed, or a report has already been completed and delivered; or

(d) the order involves a breach of the Terms of Service, refund abuse or fraud.

Where the law in your location grants consumers a statutory withdrawal right for digital content, we will comply with that law and this policy does not restrict it.

5. How to request a refund

Email support@bazi.ltd with your account email, order identifier, payment time, payment channel, a description of the issue and any relevant screenshots. Please do not send verification codes, full card numbers or identity documents.

We normally acknowledge requests and begin review within 3 business days and will contact you if more information is needed.

6. Refund method and timing

Approved refunds are issued through the original payment channel. Timing depends on the payment provider and card issuer, usually 5–10 business days, and follows the provider’s processing schedule. Currency differences and provider fees are handled under the provider’s disclosed rules.

7. Entitlements after a refund

Once a refund is completed, access to the relevant report is withdrawn and consumed credits are restored or deducted under the applicable rules. If the product remains available, you may purchase it again. Duplicate entitlements or rewards may be recovered.

8. Consumer rights and disputes

This policy does not exclude or limit rights granted by mandatory consumer protection laws in your location. If you disagree with a refund decision, you may contact support@bazi.ltd to appeal or seek remedies from a competent authority under applicable law.

Contact us

For product, order, refund, or privacy questions, email support@bazi.ltd.